Intelligent portfolio
Cleaning, standardization, traceable enrichment and segmentation help prioritize without excluding groups.
NATURALPHONE · TECHNOLOGY FOR MUNICIPALITIES
Better collections begin with a more connected city.
Data, artificial intelligence and service across every channel. One platform to manage each obligation with clarity, care and accountability.
01 / THE CHALLENGE
Debt is not just a number. It is an unfinished conversation.
When data, campaigns and citizen services operate separately, municipalities lose visibility and residents face a fragmented experience. Our approach turns collections into a continuous, traceable, coordinated process, from first contact to payment updates.
One source of truth across every channel.
24/7Digital assistance available
6Modules on one platform
1Shared information base
The presentation includes figures from a Metropolitan Region municipality as a reference example, subject to validation against official data. They are not guaranteed outcomes.
02 / ONE PLATFORM
Every action connected. Every step visible.
The data engine receives obligations and payments, standardizes the portfolio and synchronizes information used by municipal teams and citizen-facing channels.
Municipal data engine
One coordinated base to view, manage and update obligations.
Timely campaigns
Configurable workflows and messages can stop or adapt when a payment or agreement is recorded.
Omnichannel outreach
Email, SMS, WhatsApp, calls and letters with an individual record of each action.
AI assistant
24/7 guidance based on validated information, with a handoff to a human team when needed.
Payment agreements
A proposed module for installments, reminders and overdue monitoring. Citizen-facing activation in the portal is forthcoming.
Dashboards and reports
Metrics, records, exports and audit trails for oversight and evidence of action.
03 / CONNECTED EXPERIENCES
One system. Many ways to reach people.
Each touchpoint brings consistent information to residents and returns context to the municipal team.
DIGITAL CHANNEL01
Citizen portal + AI avatar
In the municipal system, residents can look up obligations using their Chilean tax ID, review details and receive voice and avatar guidance. Where enabled, payments continue through the institutional gateway.
This website presents the product; it does not collect ID numbers or process payments.See the digital experienceFIELD OPERATIONS02
Mobile POS app
Inspectors can search by property role or tax ID, review periods and installments, record the visit and print an informational slip.
Inspectors do not take cash; payment uses municipal channels.See the POS appSELF-SERVICE03
Municipal kiosk
Residents can search using a tax ID or property role, review their record and obtain a slip to pay at the municipal cashier.
It can be installed on municipal premises with institutional communication.See the kioskFrom first contact to up-to-date records
01Contact and notification
02Informed inquiry
03Payment through an enabled channel
04Portfolio update
04 / TERRITORIAL INTELLIGENCE
See the whole city. Act with precision.
Connecting properties, vehicles, licenses and contact data helps organize campaigns by territory and understand the state of the portfolio.
01
Geodata for direction
Property and vehicle views, territorial filters and maps to plan visits and outreach.
02
Reasoned priorities
Age, amount, behavior and contact availability provide context for collection strategy.
03
Evidence at hand
Each interaction can be linked to its date, channel and outcome for review and follow-up.
MUNICIPAL DASHBOARD
From scattered data to informed decisions.
Dashboards, records and reports bring channel activity together for authorized teams. Information registered during one action becomes available to the wider system.
05 / TRUST & CONTINUITY
Technology that remains in municipal hands.
A collections platform must be accountable. The proposal therefore includes access control, traceability, reporting and an orderly transfer of information.
Traceability
Logs of interactions, changes and campaigns support review and evidence of collection efforts.
Data protection
Role-based access, security measures and processing under the applicable agreements and regulations.
No technology lock-in
The proposal includes delivery of databases, history, reports and documentation, with continuity options for the municipality.
Service levels, license conditions and operating commitments are defined in the relevant contract. Coming to the citizen portal: payment agreements, relief and benefits, subject to municipal enablement. Capturing images during visits and 3D territorial walkthroughs are also planned.
06 / IN ACTION
See the connected experience.
Illustrative excerpts supplied by NaturalPhone, shown without visual masks or cropping. They may contain references from the original demo. Final operation depends on each municipality’s integration.
The whole system in one minute.
A walkthrough of the portal, the POS app, the kiosk and the dashboards, assembled from the demonstration excerpts.
0:5501 / 06
Portal and virtual assistant
A view of the citizen channel and avatar-guided assistance.
02 / 06
Inspector with POS
Looking up obligations during a field visit.
03 / 06
Self-service kiosk
In-person inquiry at a municipal service station.
04 / 06
Territorial overview
An aggregate territorial dashboard for planning work.
05 / 06
Vehicle management
An introductory view of available vehicle information.
06 / 06
Analytics dashboard
Metrics and visualizations for understanding the portfolio.
LET’S TALK
The next step for your municipality starts here.
Let us learn about your portfolio, processes and existing channels. We can show you a demonstration of the platform and explore an implementation suited to your context.
Request a demonstrationPhone+56 2 2245 4622
Office
Av. Kennedy 5735, office 1107, Las Condes, Santiago, Chile